Synergy HomeCare of Mid Penn Receives 2016 Best of Home Care® Leader in Excellence Award
On: January 25, 2016 Filed Under: Member News
Carlisle, PA – Synergy HomeCare of Mid Penn announced today that it received the distinguished Best of Home Care Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for private duty home care. The Leader in Excellence Award was given to the select home care businesses that consistently ranked among the highest in 18 or more quality metrics assessed by Home Care Pulse. As a Leader in Excellence, Synergy HomeCare of Mid Penn is now ranked among the best home care providers in the nation.
This accomplishment demonstrates Synergy HomeCare of Mid Penn’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Synergy HomeCare’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Synergy HomeCare of Mid Penn received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, response to problems, overall quality of care, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Synergy HomeCare of Mid Penn management team set goals to reach the highest level of excellence possible.
“Monitoring quality and customer satisfaction is crucial for our success. Home Care Pulse gives us the quantifiable feedback we need to insure the quality care we strive for. Being recognized as one of four top providers in the state is a nice reward for our dedicated staff.”
says Michelle Lisk, CEO.
The Best of Home Care Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Synergy HomeCare of Mid Penn as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
To find out more about Synergy HomeCare of Mid Penn’s commitment to excellence, please visit www.synergyhomecare.com/midpenn or call 717-243-5473.