Synergy HomeCare of Mid Penn Receives 2015 Best of Home Care® Leader in Excellence Award
On: March 16, 2015 Filed Under: Member News
Carlisle, PA – Synergy HomeCare of Mid Penn announced today that they received the distinguished Best of Home Care Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for private duty home care. The Leader in Excellence Award was given to the select few home care businesses that consistently ranked among the highest in 18 or more quality metrics assessed by Home Care Pulse. As a Leader in Excellence, Synergy HomeCare Mid Penn is now ranked among the best home care providers in the nation, and the only homecare in Pennsylvania to receive this award.
This accomplishment shows Synergy HomeCare of Mid Penn’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of their clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Synergy HomeCare of Mid Penn has received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, response to problems, overall quality of care, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Synergy HomeCare of Mid Penn management team set goals to reach the highest level of excellence possible.
“Synergy HomeCare of Mid Penn is dedicated to providing the highest level of in home homecare to each and every one of our clients. Every detail from answering to the phone to matching the right caregiver for each client is very important us,” said Michelle Lisk, owner Synergy HomeCare of Mid Penn. “By using this service we know exactly how we are doing. Not only does Home Care Pulse contact our clients, they also survey our employees. This helps us to be better employers and with retention of our caregivers. This service has been extremely valuable to our company,” she added.
The Best of Home Care Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Synergy HomeCare of Mid Penn as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
To find out more about Synergy HomeCare of Mid Penn’s commitment to excellence, please visit http://www.synergyhomecare.com/agencies/pa/carlisle/pa06/ or call 717-243-5473.
Synergy HomeCare is a national franchise of non-medical home care dedicated to providing exceptional and affordable service. Synergy HomeCare of Mid Penn caregivers are available 365 days a year, 24 hours a day, to those in need – including seniors, expectant moms, those suffering from sports injuries and debilitating illnesses, and more.
The national franchise was founded in 2000 in Arizona. Synergy HomeCare has become one of the fastest growing franchises in the nation. Visit Synergy HomeCare of Mid Penn at http://www.synergyhomecare.com/agencies/pa/carlisle/pa06/
About Home Care Pulse
Home Care Pulse is the home care industry’s leading firm in performance benchmarking and quality satisfaction management, serving hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, agency certification and proof of quality, including the prestigious Best of Home Care® awards. Click here to learn more about the Private Duty Benchmarking Study and the Home Care Pulse VANTAGE program. For more information, please call Home Care Pulse at (877) 307-8573 or visit www.homecarepulse.com.