Bank designates six local branches as multicultural banking centers
YORK, Pa., Jan. 13, 2022—M&T Bank is expanding the services it provides to communities with high concentrations of ethnic and racial diversity by designating six bank branches across Central and Southeast Pennsylvania as multicultural banking centers.
The centers will offer banking and other financial services in customers’ preferred languages and employ bankers from the branch’s respective neighborhoods who understand the cultural nuances of the individuals and communities they serve. These branches are among M&T’s 110 bank branches in Pennsylvania (excluding Philadelphia) and the 118 multicultural banking centers the bank maintains throughout its Northeast and mid-Atlantic footprint.
The expansion of M&T’s multicultural banking centers is part of the company’s mission to be culturally fluent for all communities, especially as the region becomes more diverse. Pennsylvania’s Hispanic/Latino population has grown tremendously — notably making up 22.5% of the population in Berks and nearly 26% in Lehigh, according to the latest U.S. Census data.
“As this demographic shift accelerates throughout Pennsylvania, our multicultural banking initiative will help us meet the changing needs of our local communities,” said Nora Habig, M&T’s regional president for Central and Western Pennsylvania. “With our recent designation of new multicultural banking centers, we are demonstrating our clear intention to be the bank for all communities.”
Across Central and Southeast Pennsylvania, M&T has converted the following branch locations into multicultural banking centers:
- Shillington branch (Berks County)
- 21 East Market Street branch (York County)
- West York branch (York County)
- Harrisburg Main branch (Dauphin County)
- Shenandoah branch (Schuylkill County)
- Broad Street branch (Lehigh County)
M&T also operates four multicultural banking centers in Philadelphia.
“Our community model has always enabled us to develop a deep local understanding of the people and places we serve,” said Tom Koppmann, M&T’s regional president for Southeast Pennsylvania. “With our multicultural banking centers, we’re taking the natural next step – providing a distinctive M&T experience shaped by the preferences and perspectives of the diverse customers who rely on us. This locally customized, empathetic approach will help families and neighborhoods have easy access to credit services – an important priority for us and the communities we serve.”
At these multicultural banking centers, customers can access banking services in multiple languages provided by bilingual employees and through M&T’s translation assistance platform. The centers will also create local opportunities for businesses, nonprofits and community members to attend networking events, financial literacy classes, collaborate on community projects and more.
“By providing access to banking services in multiple languages, we’ll open new pathways for our community to achieve financial empowerment,” Habig said. “This designation has led to several actions locally to empower branch staff with new capabilities to serve our neighborhoods. Determined to fulfill our purpose to make a difference in people’s lives, it’s our goal to ensure our neighbors have more opportunities to connect with local bankers who understand their language, their culture and their needs.”
To make its digital banking tools easier to navigate for non-English speakers, the bank recently launched a Spanish-language website — available at mtb.com/es — that provides access to financial information and resources, including educational tools and online branch-appointment setting.
Additionally, M&T updated its ATM network to provide services in Chinese and Korean. At over 1,600 ATMs, customers are now able to complete cash transactions in Chinese, Korean, Spanish and English. M&T also offers phone assistance in 240 languages at 1-800-724-2440.
About M&T Bank
M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and the District of Columbia. Trust-related services are provided by M&T’s Wilmington Trust-affiliated companies and by M&T Bank.
© 2022 M&T Bank. Member FDIC.