Job Postings

The Chamber & CREDC invites members to post their job vacancies on our website. Jobs will remain active until specified expiration date. To post your job vacancies you must be a current Harrisburg Regional Chamber & CREDC member. Any job submitted by non-members will not be considered.  Approved jobs will appear below and on the Live The Life You Want website – an integrated marketing campaign intended to help brand the Harrisburg region and emphasize that the area is a great place to live, work, and play. Click here to post a job. 

Account Coordinator

JPL
Expires: February 17, 2017

Multi-tasker. If that’s the one word you’d choose to describe your top strength, we’d like to hear from you. JPL’s Account Coordinator opportunity may be your true calling.   As an Account Coordinator, you will work side-by-side with our phenomenal account managers on multiple, simultaneous integrated marketing communications programs. You will assist with collecting, organizing, and managing project documentation and assets; capturing meeting notes and writing conference reports, researching and reporting project progress, and coordinating efforts with outside vendors and partners.   If you can show us how you have coordinated several projects while receiving input and direction from a variety of sources, we’d like to know more about you! Submit your resume now.

Qualifications:

  • Degree in marketing, communications, advertising or related field of study.
  • A basic command and understanding of digital programs.
  • A responsive, customer-centric mindset.
  • Good communication skills, written and verbal.
  • Extremely organized and detail oriented with the ability to adapt and learn quickly.
  • The ability to manage multiple tasks simultaneously with a sense of urgency and a commitment to doing whatever it takes to meet deadlines and client expectations.
  • The ability to interact and communicate effectively with creative/production staff.
  • Self motivated, energetic, collaborative and positive.
  • A team player willing to get involved wherever needed.
  • Proficient using Microsoft Word, Excel, Outlook and PowerPoint.
Apply Now

Senior Account Manager

JPL
Expires: February 17, 2017

JPL is currently seeking a seasoned Senior Account Manager to lead key accounts by managing the development and execution of strategic integrated and digital programs, while ensuring they achieve outstanding results for our clients.

Responsibilities:

As a SrAccount Manager, you will seamlessly blend your account, client and project management skills. On the account side, you will collaborate, strategize, counsel and negotiate with client leaders. You will be a trusted advisor to the client by forming knowledge of the client’s business, challenges and opportunities, and objectives. You will be required to hold a deep understanding of the client and formulate account plans outlining recommendations for new initiatives that will drive the client’s future growth. Internally, you will be held accountable for scope and profitability of the accounts you are assigned, and will be responsible for deepening and diversifying JPL’s relationship with those accounts. You will develop integrated communications plans and lead clients through the planning process. You will demonstrate proactive attention to detail and provide a collaborative, JPL-branded client experience that culminates with innovative, results-oriented solutions.   On the project side, success is found when projects are completed on time, on budget and are profitable. You will apply best-practice project management techniques and be responsible for leading multiple, simultaneous, fast-paced projects. Critical to this position is your ability to analyze project requirements, organize and prioritize tasks, identify risks and impacts early, and manage aggressively against timeline and budget requirements. You must be comfortable leading multi-disciplinary teams and guiding their efforts through the entire project lifecycle.

Qualifications:

  • Degree in marketing, communications or related field of study.
  • 5-7 years of experience planning and managing interactive projects and the development of communications programs through the entire project lifecycle, including planning, execution, reporting, budgeting, implementation, deployment, measurement and maintenance.
  • 5-7 years of experience leading and managing accounts in a digital marketing firm or ad agency with a digital focus.
  • Experience analyzing research and extracting strategic insights.
  • Experience developing communications plans, creative briefs and professional communications.
  • Experience setting and communicating priorities to project teams, while managing multiple, fast-paced projects simultaneously.
  • Client-centric work ethic and ability to foster a sense of teamwork among project team members and the client.
  • Proven leadership skills and the ability to motivate multi-disciplinary teams.
  • Experience balancing the client’s goals, objectives, opportunities, and challenges while maintaining JPL’s best interests.
  • Proven track record of developing and fostering long-term client relationships resulting in high client satisfaction, professional references and repeat business.
  • Disciplined in monitoring clients’ performance metrics and their business, marketing and competitive environments. An ability to use this knowledge to offer strategic counsel and propose new services and add-on initiatives that will help clients grow their businesses.
  • Experience developing client presentations and excellent presentation skills.
If you can show us how you have successfully identified client communication needs and delivered amazing integrated communications programs to answer those needs, we’d like to learn more about you!
Apply Now

Account Manager

JPL
Expires: February 17, 2017

JPL is currently seeking an experienced Account Manager to manage the development and execution of integrated marketing communications programs while ensuring they achieve outstanding results for our clients. If you can show us how you have successfully identified client communication needs and delivered amazing integrated communications programs to answer those needs, we’d like to learn more about you! Please submit a cover letter and resume. No Recruiters please!

Responsibilities:

As an Account Manager, you will seamlessly blend your client and project management skills. On the account side, you will collaborate, strategize, and counsel clients. You are a trusted advisor to our clients through your knowledge of their business, challenges and opportunities, and objectives. You will recommend new initiatives that drive the client’s future growth, and provide a collaborative experience that culminates with innovative, results-oriented work.   On the project side, you will deliver projects on time and on budget. You have a solid understanding of best-practice project management techniques and will lead multiple, simultaneous, fast-paced projects. Critical to this position is your ability to analyze project requirements, organize and prioritize tasks, identify risks early, and manage aggressively against timeline and budget requirements. You must be comfortable leading multi-disciplinary teams and guiding their efforts through the entire project lifecycle.

Qualifications:

  • Degree in marketing, communications or related field of study.
  • 3-5 years experience managing interactive projects and the development of communications programs through the entire project lifecycle, including planning, execution, reporting, budgeting, implementation, deployment and maintenance.
  • Experience managing projects and programs with a metrics-driven digital marketing emphasis and use of web technologies, optimization and mobile applications.
  • Experience working with clients and internal strategists to develop communications plans, creative briefs and professional communications.
  • Experience setting and communicating priorities to project teams, while managing multiple, fast-paced projects simultaneously.
  • Client-centric work ethic and ability to foster a sense of teamwork among project team members and the client.
  • Strong leadership potential and the ability to motivate and foster teamwork.
  • The professionalism, confidence and attention to detail necessary to earn the respect of client executives, peers and project team members.
  • Excellent written and verbal communication skills.
  • Experience developing client presentations and excellent presentation skills.
Apply Now

Sous Chef, Lebbies Restaurant, Hershey Lodge

Hershey Entertainment and Resorts
Expires: February 27, 2017

Job Description:

The Restaurant Sous Chef is responsible for food quality and presentation for Restaurants at The Hershey Lodge.  Reporting directly to the Executive Sous Chef, this person will work with a culinary team of 10+; operating a kitchen that also supports The Bear’s Den, Room Service and the Cocoa Beanery.  The ideal candidate will lead by example, upholding an environment of culinary excellence, and support teamwork in a fast-paced atmosphere. The Restaurant Sous Chef will primarily work within the Restaurant Operations of the culinary team and may be exposed to cross functional experiences supporting the Banquet Kitchen within the Hershey Lodge. About the Hershey Lodge: The Hershey Lodge located in “The Sweetest Place on Earth”, Hershey, PA has been building a tradition of fine service and excellent accommodations for over 45 years. With 665 rooms and over 100,000 square feet of meeting room space, the Hershey Lodge is one of the largest convention facilities in Pennsylvania. In addition the Hershey Lodge operates four full-service restaurants with a combined 1.2 million covers.  As a culinary team member with HE&R you will be inspired to grow within our organization and learn from some of the very best in the industry. We are less than 2 hours from Philadelphia and Baltimore, and just a bit further from NYC and Washington DC. Hershey draws from and provides access to major metropolitan business and activity.  Lancaster county and the greater South Central PA area is one of the richest farming areas in the world.  The Hershey Lodge is part of Hershey Entertainment & Resorts, which owns & operates various properties including: The Hotel Hershey, Hershey Country Club, the Downtown Restaurant Group, Hersheypark Camping Resort and Hershey Entertainment Complex including Hersheypark, Hersheypark Stadium & Arena, Giant Center. Job Functions:
  • Supervising food preparation, sanitation, and safety in the kitchens
  • Participating in the interviewing, training, scheduling, and motivating of culinary and stewarding staff
  • Menu development in collaboration with the Senior Chefs and costing of menus
  • Recipe and plate presentation sheets for training and consistency
  • Requisitioning supplies and partner with Purchasing to ensure quality product is on hand
  • Maintaining appropriate food inventory levels and budgeted food cost
  • Manage labor costs to budget
  • Attending designated meetings
  • Maintain equipment in good working order, submit regular service and repair requests
  • Partner with the front of the house to achieve department goals
  • Other duties as assigned
Basic Qualifications:
  • Must be 18 years of age or older
  • Must have a valid driver’s license
  • Must have a High School Diploma or Equivalent
  • Minimum of five (5) years of experience in banquet and fine dining food preparation in a Hotel/Resort/Country Club and/or Upscale free standing restaurant.
  • Minimum of two (2 ) years kitchen supervisory experience in a Hotel/Resort/Country Club and/or Upscale free standing restaurant OR Three (3) years working experience in a lead line cook role at Hotel Hershey or Hershey Lodge.
  • Experience in high-volume a la carte and banquet venues.
Additional Qualifications:
  • Technical Skills (and Training):
  • Degree in culinary arts or formal culinary apprenticeship is highly preferred.
  • Experience with menu development.
  • Thorough knowledge of food handling and preparation techniques.
  • Ability to prepare a variety of cuisines, using skill and creativity

Sous Chef, Banquets, Hershey Lodge

Hershey Entertainment and Resorts
Expires: February 27, 2017

Job Description:

The Banquets Sous Chef is responsible for food quality and presentation within the banquet (primary) and restaurant (secondary) facilities at The Hershey Lodge. The ideal candidate will lead by example, upholding an environment of culinary excellence, and support teamwork in a fast-paced atmosphere. The Banquets Sous Chef will primarily work within the Banquet Operations of the culinary team and may be exposed to cross functional experiences overseeing any of our four full-service restaurants within the Hershey Lodge. This role will support a culinary team of 18 and report directly to the Banquet Executive Sous Chef. About the Hershey Lodge: The Hershey Lodge located in “The Sweetest Place on Earth”, Hershey, PA has been building a tradition of fine service and excellent accommodations for over 45 years. With 665 rooms and over 100,000 square feet of meeting room space, the Hershey Lodge is one of the largest convention facilities in Pennsylvania. In addition the Hershey Lodge operates four full-service restaurants with a combined 1.2 million covers.  As a culinary team member with HE&R you will be inspired to grow within our organization and learn from some of the very best in the industry. We are less than 2 hours from Philadelphia and Baltimore, and just a bit further from NYC and Washington DC. Hershey draws from and provides access to major metropolitan business and activity.  Lancaster county and the greater South Central PA area is one of the richest farming areas in the world.  The Hershey Lodge is part of Hershey Entertainment & Resorts, which owns & operates various properties including: The Hotel Hershey, Hershey Country Club, the Downtown Restaurant Group, Hersheypark Camping Resort and Hershey Entertainment Complex including Hersheypark, Hersheypark Stadium & Arena, Giant Center. Job Functions:
  • Supervising food preparation, sanitation, and safety in the kitchens
  • Participating in the interviewing, training, scheduling, and motivating of culinary and stewarding staff
  • Menu development in collaboration with the Senior Chefs and costing of menus
  • Recipe and plate presentation sheets for training and consistency
  • Requisitioning supplies and partner with Purchasing to ensure quality product is on hand
  • Maintaining appropriate food inventory levels and budgeted food cost
  • Manage labor costs to budget
  • Attending designated meetings
  • Maintain equipment in good working order, submit regular service and repair requests
  • Partner with the front of the house to achieve department goals
  • Other duties as assigned
Basic Qualifications:
  • Must be 18 years of age or older
  • Must have a valid driver’s license
  • Must have a High School Diploma or Equivalent
  • Minimum of five (5) years of experience in banquet and fine dining food preparation in a Hotel/Resort/Country Club and/or Upscale free standing restaurant.
  • Minimum of two (2 ) years kitchen supervisory experience in a Hotel/Resort/Country Club and/or Upscale free standing restaurant OR Three (3) years working experience in a lead line cook role at Hotel Hershey or Hershey Lodge.
  • Experience in high-volume a la carte and banquet venues.
Additional Qualifications:
  • Technical Skills (and Training):
  • Degree in culinary arts or formal culinary apprenticeship is highly preferred.
  • Experience with menu development.
  • Thorough knowledge of food handling and preparation techniques.
  • Ability to prepare a variety of cuisines, using skill and creativity.

Director, Financial and Support Services

Harrisburg Area Community College
Expires: January 29, 2017

Manages and oversees financial activities related to HACC foundation, including gift and pledge processing, creation and maintenance of all financial and fundraising reporting, preparation of financial and statistical reports and coordination of the year-end audit and IRS compliance; reports to the Controller and the Vice President of College Advancement and is a senior member of the Office of College Advancement team. Minimum Qualifications: Bachelor's Degree and five years of experience in a related field, including two years of supervisory or management experience. For more information, and/or to apply, visit: https://jobs.hacc.edu/postings/11717

Director, Financial and Support Services

Harrisburg Area Community College
Expires: January 29, 2017

Manages and oversees financial activities related to HACC foundation, including gift and pledge processing, creation and maintenance of all financial and fundraising reporting, preparation of financial and statistical reports and coordination of the year-end audit and IRS compliance; reports to the Controller and the Vice President of College Advancement and is a senior member of the Office of College Advancement team.

Join Our Team – Open Interviews for Devon + Houlihans!

Hershey Entertainment and Resorts
Expires: December 31, 2017

Our recipe for success is hiring great people. As a member of our Restaurant Group team, you can gain experience while working under renowned chefs and managers in a high beat and professional atmosphere. Do you have the missing ingredients we are looking for? We are now hiring Line Cooks, Dishwashers, PT Bussers, PT Bartenders and PT Host/Hostesses. Stop by Tuesday or Saturday between 9:00 AM-7:00 PM at Devon’s Seafood and Steak or Houlihan’s Restaurant and Bar at 27 W. Chocolate Avenue, Hershey, PA 17033 for our open interview sessions. All applicants must be at least 18 years of age to be considered. As an HE+R employee, you will be able to enjoy the following perks: $100 Sign on Bonus* (Culinary + Dish positions only) Refer a Friend program** Career advancement and leadership opportunities Free admission to Hersheypark + Discounts Across Town   *Sign-on Bonus is presented after 60 days of employment ** Referrals must be Age 18 or older.

The Hershey Country Club – Opportunities that are a Hole in One!

Hershey Entertainment and Resorts
Expires: August 31, 2017

The Hershey Country Club is a legacy created by Milton S. Hershey in 1930 that represents luxury and elegance. It is known for its impeccably maintained greens and rich history in attracting legendary golf heroes and players. The Hershey Country Club is seeking service focuses and golf loving individuals to join their team! Positions include, but are not limited to: Cart Attendant Cook Greenskeeper Host/Hostess Kitchen Cleaner/Dish Machine Lifeguard Server Snack Bar Attendant These positions may be available in full-time, part-time, or seasonal opportunities. Please visit our website to apply online at HersheyJobs.com. If you are a prior applicant, please call 717.520. JOBS for your log in information.

Iconically Sweet! – The Hershey Lodge is now hiring!

Hershey Entertainment and Resorts
Expires: August 31, 2017

Hershey Lodge is the largest convention resort in Pennsylvania and is known as the "The Great American Meeting Place." It is warm, welcoming, and distinctly Hershey. By offering phenomenal guest service experiences for all our guests, the Hershey Lodge seeks talented individuals to fulfill our mission. Come and join a team that feels like family. Positions include, but are not limited to: Banquet Server Barista Concierge Front Desk Guest Service Attendant Host/Hostess Houseperson Lifeguards Server Server Assistant Safety & Security Officer These positions may be available in full-time, part-time, or seasonal opportunities. Please visit our website to apply online at HersheyJobs.com. If you are a prior applicant, please call 717.520. JOBS for your log in information.

S’more Memories to Make! – Hersheypark Camping Resort is Now Hiring!

Hershey Entertainment and Resorts
Expires: August 31, 2017

From campfires to coasters, we combine the fun of camping with the convenience and benefits for our guests whom are staying at an Official Resort of Hersheypark. Join the team that makes the great Hershey outdoors worth exploring. Positions include, but are not limited to: Housekeepers Lifeguards Office Clerks Recreation Coordinator Security Officers Store Clerks Workampers These positions may be available in seasonal opportunities. Please visit our website to view current opportunities and to apply online at HersheyJobs.com. If you are a prior applicant, please call 717.520. JOBS for your log in information.  

Hospitality at its Sweetest! – The Hotel Hershey is Now Hiring

Hershey Entertainment and Resorts
Expires: August 31, 2017

Built in 1933 by Milton S. Hershey, Our 4-star, 4-diamond property, The Hotel Hershey, blends elegance, state-of-the-art amenities, and uncompromising service to continue its tradition as one of America’s grand historic hotels. Are you looking for an opportunity to service our Guests? Join the team at the Hotel Hershey and create sweet memories every day. Positions include, but are not limited to: Activity Attendants Banquet Server Bartenders/Mixologists Bell/Valet Beverage Servers Buffet Attendants Concierge Door Persons Fitness Attendants Front Desk Attendants Host/Hostess Lifeguards Servers Server Assistants Sales Associates These positions may be available in full-time, part-time, or seasonal opportunities. Please visit our website to apply online at HersheyJobs.com. If you are a prior applicant, please call 717.520. JOBS for your log in information.  

Hersheypark – Now Hiring!

Hershey Entertainment and Resorts
Expires: July 31, 2017

Hersheypark is now hiring for Springtime in the Park and Summer 2017! We are looking for talented individuals to join the team with the Best Perks Ever! Positions include, but are not limited to: Entertainment Show Host/Hostess Foods Clerk Foods Supv, Employee Admin Games Clerk Games Opening Clerk GS Guest Relations GS Ticketing & Admissions GS Greeter Retail Asst. Supervisor Retail Clerk Retail Heat Press Foreman Retail Stockperson Ride Operator Security Dispatcher Security Officers (All Shifts) Security Parking Lot Attendant Security Traffic Officer Security Traffic Support Officer Zoo Admissions Clerk All applicants must be at least 14 years of age by the time they apply. Please visit www.hersheypark.com/jobs to apply online. If you are a prior applicant, please call 717.520. JOBS for your log in information.  

Giant Center – Now Hiring Event Staff

Hershey Entertaiment and Resorts
Expires: June 30, 2017

Calling all concert lovers! The Giant Center is hiring a variety of positions to work in the 10,500-seat multi-purpose entertainment venue. Giant Center hosts an impressive line-up of star-studded performances including concerts, professional ice shows and family events. It also serves as home to the Hershey Bears Hockey Club and various PIAA high school state championship events. If you are a self-motivated & service-oriented individual who likes working in teams & shares a passion for all things fun, and fast-paced, then this is a great job opportunity for you! Positions include, but are not limited to: Foods Concessions Clerk Box Office Agents Culinary Team Members Event Operations Crew F&B Dishwashers Foods Runner Retail Clerk These positions offers a flexible work schedule that is perfect for individuals that are on-the-go! If this sounds like an opportunity to good to miss, please visit www.HersheyJobs.com to apply online. If you are a prior applicant, please call 717.520. JOBS for your log in information.  

General Cook, Bears Den Hershey Lodge

Hershey Entertainment and Resorts
Expires: January 30, 2017

This is the entry level position in a professional kitchen. This culinarian should have general knowledge, understanding and application of knife skills and cooking techniques. The General Cook must possess a basic understanding of a ala carte setting as well as production. The General Cook needs to possess a positive attitude with a professional appearance and demeanor. Job Functions:
  • Produce consistent food projects while following recipes with reduced supervision and direction from the chef's, while maintaining quality standards.
  • Exhibits an advanced knowledge, understanding and application of knife skills and cooking techniques.
  • Identify and safely use all kitchen equipment.
  • Properly label, date and rotate all products to ensure safe keeping and sanitation.
  • Maintain an organized, clean and sanitary/work area in accordance with Health Department/ ServSafe standards.
  • Assist, train and guide culinary interns and general cooks in daily tasks.
  • Able to work multiple stations in your designated area, on your designated shift to include but not limited to Garde Manager, A la Carte Hot Line, Banquets, etc.
  • Basic understanding and knowledge of inventory control, requisitions, and par levels.
  • Performs other job related duties as required, to include nightly food requisitions from the butcher/storeroom and prep lists, etc.
Basic Qualifications:
  • Must be 18 years of age or older
  • Minimum of 2 years culinary experience OR a certificate or degree from a Culinary Institution.
  • High school diploma or equivalent
Additional Qualifications:
  • Knowledgeable of kitchen equipment, good knife skills, and possess a full tool kit.
  • Knowledgeable of weights and measures, as well as basic math applications.
  • Must be able to assist, train and direct culinary interns and general cooks in daily tasks
  • Proficient in speaking, reading, and writing in English.
  • Skilled with a minimum of two cuisines.  Examples may include but not limited to Asian, Italian, Classical, New American, and Mexican.
  • Complete a mystery basket cooking test to include 3 courses in 4 hours.
  • Must obtain ServSafe certification.

HR Administrator

Capital BlueCross
Expires: January 30, 2017

Capital BlueCross, the leading health insurance company in the region, is committed to improving the health and well-being of our members and the communities in which they live. We are a member-focused health and medical value leader and we serve nearly 1 million members in a 21-county area in Central PA. We seek an individual to provide administration and overall support and maintenance for the company’s human resource management system(s) by providing configurations, enhancements/upgrades and new functionality deployment; support the HR area by researching and resolving HRIS problems or process issues, performing scheduled activities, assisting with system changes and testing, and recommending solutions or alternatives to improve processes; and providing technical project support as needed. Must have a minimum HS diploma (Bachelor's degree preferred) and at least 2 years' experience in an HRIS or similar role creating reports/queries using Microsoft Access and Excel. Knowledge of Human Resources systems (Lawson or PeopleFluent preferred) and prior experience with database or application design methods is highly beneficial. Requires the ability to analyze business issues, troubleshoot and resolve technical issues, and develop change solutions. Apply online at: https://www.capbluecross.com/careers We offer a highly competitive, market-driven compensation/benefits plan. Capital BlueCross is committed to providing physical activity and wellness opportunities for our employees. We have beenrecognized as a 2015 Platinum-Level Fit-Friendly Worksite by the American Heart Association and were named #3 on Training Magazine’s list of the top 125 globally ranked training programs. We are an equal opportunity/affirmative action employer and do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity, age, genetic information, disability, veteran status, or marital status. EOE/AA.  

Project Manager

RGS Associates
Expires: January 31, 2017

The RGS Project Manager (PM) is responsible for the technical design and implementation of RGS projects.  Services are delivered both as an individual contributor as well as by effectively leading, managing, and coaching a team of highly motivated and skilled professionals and technicians.  The PM relies heavily not just on technical expertise, but also on critical thinking and good management practices in performing these duties. Primary Functions/Responsibilities
  • Effectively interact with review agencies to facilitate the projects
  • Deliver effective project presentations when appropriate in lieu of the Client Manager
  • Correspond and coordinate with clients, sub-consultants, and municipalities on technical issues
  • Maintain knowledge of existing and new regulations
  • Review the technical aspects of designs of other team members
  • Prepare CADD drawings
  • Visit and evaluate sites
  • Assist in the preparation of billing and invoices
  • Assist the Client Manager in developing proposals
  • Other duties as assigned
Qualifications
  • BSLA, BLA or BSCE or equivalent experience
  • 7-10 years of progressively responsible design and management experience
  • Registration or certification preferred
  • Broad proficiency in all key areas of technical design and project management
  • Excellent relationship management skills
  • Excellent customer service, communication, and presentation skills
  • Excellent computer skills

Mid Level 3-5 year Civil Engineer

RGS Associates
Expires: January 31, 2017

The RGS Civil Engineer is responsible for the conception and interpretation of subdivision and land development project designs and execution for assigned RGS client projects.  The RGS Engineer works both independently and as part of a project team. Primary Functions/Responsibilities
  • Ability to prepare NPDES permit packages including PCSM, E&S, and applications.
  • Determine existing and proposed hydrology for project sites.
  • Stormwater management facility design, detailing, and routing hydraulics.
  • A working knowledge of PA Code 102 and 105.
  • Ability to work independently and within a group.
Familiarity with the following programs:
  • Microsoft Office
  • ACAD C3D
  • Hydraflow Hydrographs
  • Hydraflow Storm Sewers
  • VTPSUHM
To apply submit your resume and work samples to info@rgsassociates.com

Call Center Representative – Sales

Hershey Entertainment & Resorts
Expires: January 31, 2017

Job Description:

The Call Center Representative - Sales position is part of our Hershey Information & Reservations Team and is responsible for providing information concerning the Hershey Destination to our guest market via direct phone communication, incoming telephone calls, e-mail, and chat. We look for unique individuals with the talent to deliver exceptional and distinctive service to our guests. Candidates should be guest focused and sales minded, as they are responsible for driving revenue for the Hershey destination. This position requires a high level of communication skills, both written and verbal and the ability to adapt & process information that can change quickly.

The Call Center Representative - Sales is available for the 2017 Summer season through September 2017 with the opportunity to continue employment throughout the year based on operational need. Please Note: We’re currently seeking individuals that can work a minimum of 32 hours per week during summer season. Candidates must be available to start a 3 week, 40 hours per week, training course on one of the following dates: January 30th, 2017 / March 13th, 2017 / April 10th, 2017/  May 30th, 2017

Job Functions:

  • Providing accurate information concerning the Hershey destination including rates, package plans, events, promotions, attractions, and availability.
  • Build rapport with clients and offer recommendation based on the guests’ needs in order to upsell and effectively close the sale for our lodging properties, Spa, and destination activities.
  • Responsible for accurately detailing and securing  company wide reservations for our properties which includes, but is not limited to the The Hotel Hershey, Hershey Lodge, The Spa at The Hotel Hershey, Hershey Golf Collection, and Hersheypark.
  • Take an active role in the department and your professional development by contributing to a positive work environment, maintaining a strong relationship with the leadership team & adhering to all service and sales expected standards.

Basic Qualifications:

  • 18 Years of age or older
  • Must have high school diploma or equivalent

Additional Qualifications:

  • A minimum of 1 year of customer service or sales experience, preferably in hotel operations or the hospitality, travel/tourism industry.
  • Must have strong keyboarding/computer skills and be able to type 32 WPM. Please note: Individuals who are selected to move forward will be required to take a typing test as part of the interview process.
  • Spanish speaking skills highly preferred
  • Ability to identify client needs and concerns over the telephone and offer solutions.
  • Excellent written and verbal communication skills.
  • Proven employee and customer service experience/skills.
  • Excellent problem-solving and decision-making skills.
  • Keyboarding skills and PC experience.
  • Professional image representative of company image
Working Conditions:
  • Physical requirements include finger dexterity, communicating clearly on the telephone; and sitting at least 95% of the shift.
  • Shift involves a flexible schedule with varying shifts between 8:00 am and 8:30 pm now until May 26th, and between 8:00 am and 11:00 pm May 27th to September 2nd, seven days a week including holidays.
  • Shifts available will be between 5 to 10 hours per day (including evenings and weekends), up to 40 hours per week.
  • Must be available to work a minimum of 4 weekend days per month.
Hershey Entertainment & Resorts is an Equal Opportunity Employer