Members 1st Creates Entirely New Leadership Structure, Has Big Plans for 2019

Members 1st Federal Credit Union has announced a strategic executive leadership reorganization that features a C-Suite naming convention and an infrastructure change that brings out its collaborative best.

President and CEO George Nahodil said that this internal restructuring better serves the needs of the organization, its associates and its members. “We are grateful to our Board of Directors for leading us through this past year of transition. We are like a family at Members 1st. We appreciate our Board’s guidance during our reorganization and restructuring of the Credit Union and for supporting our new plans and direction. We could not have done it without the support of Board Chairman Jon Kirssin, First Vice Chairman John Devlin, Second Vice Chairman Karen Mashinski, Secretary/Treasurer Dan DeLutis, and our entire team of volunteer Directors,” said Nahodil.

By realigning business units under the appropriate, respective member of the C-Suite, the Credit Union now has the expertise and skill sets poised not only for strategic direction but also enhanced collaboration across all work functions.

“In a time where five generations make such multifaceted decisions with their preferred ways of doing business, it is critical that we understand those preferences and are nimble enough to adapt and evolve in meeting them,” added Mike Wilson, Chief Marketing Officer/Chief Relationship Officer.

As the one-year anniversary of Nahodil taking the reins has come and gone, Members 1st has already shown it has not been idle. In the last year alone, the Credit Union has made the following strides:

  • Business members can now experience a private concierge approach through a new service in Relationship Management. This allows for busy members to have dedicated, on-demand contacts for improved service. Chris Birch, Vice President of Relationship Management, leads the effort.
  • Joe Beck, a well-respected member of the financial industry, has joined Members 1st to establish the infrastructure for a significant expansion of commercial lending and business banking efforts.
  • What started 68 years ago with nine members, one office, and a desk in a hallway at the current Naval Support Activity Mechanicsburg in Hampden Township, has now grown to more than 400,000 members being served at nearly 60 locations across a 7-county region. Members 1st opened its new Red Lion facility in July and is currently anticipating the opening of its Halifax location on December 3. Five additional branches are planned for 2019.
  • Members 1st associates have contributed more than 4,300 volunteer hours assisting over 200 local non-profit organizations with their fundraising goals and special events in 2018 alone. Additionally, the Credit Union staff has presented 161 financial education sessions this year for children and adults by way of its financial education program.
  • Through its expanded mortgage program, the Credit Union added its new Home Equity Freedom product that offers members greater flexibility with swift turnaround times.
  • The addition of Investment Services and Wealth Management, as well as comprehensive Insurance Services, provides a well-rounded mix of products to meet member financial planning needs from a 360-degree view.
  • Members 1st has crossed the $4 billion mark in assets.

These accomplishments are just a small part of the makings of becoming a one-stop-shop to meeting and exceeding member needs. “When we are helping a member, we want to be in a position where we are taking a consultative approach so we can offer the best solutions. There is not a one-size-fits-all approach to meeting everyone’s financial needs. By looking at each member’s unique needs from every angle, we are able to consult with them and ensure they have the right product for their particular needs,” added Nahodil. “We have done a great job, over the years, in serving members and the community. What we are doing now is laying the groundwork for better meeting the expectations of consumers in a rapidly-changing marketplace that wants convenience and a great experience.”

Big Plans

The Members 1st FCU Leadership Team consists of (l-r) Michael Wilson, Chief Marketing Officer/Chief Relationship Officer; Jason Reimer, Chief Administrative Officer/General Counsel; Kathy Jumper, Chief Operations Officer; George Nahodil, President & CEO; Karen Christian, Chief Lending Officer; Bob West, Chief Information Officer; Steve Murray, Chief Financial Officer; and Frank Serina, Chief Risk Officer.

The year 2019 looks just as impressive as Members 1st hints at big plans to come. “We are looking at technological advances, innovative use of social media, building more branches including a branch-of-the-future prototype, market expansion, and a makeover to our digital marketing experience. We have big plans for 2019 and beyond,” said Wilson. “It will be an exciting time for our members, our associates and the community.”

Under Members 1st’s new structure, led by President and CEO George Nahodil, the following individuals serve as the Credit Union’s Leadership team:

  • Karen Christian, Chief Lending Officer, is responsible for all consumer and business lending activity as well as the Credit Union’s Settlement Services CUSO;
  • Kathy Jumper, Chief Operations Officer, oversees Retail Services, Member Services and Facilities Operations;
  • Steve Murray, Chief Financial Officer, leads the Credit Union’s Financial Accounting, Budget and Operations, Treasury Manager, Planning/Analysis, Investment Services and Insurance Services CUSO;
  • Jason Reimer, Chief Administrative Officer/General Counsel, is responsible for Support Services, Collections/Loan Servicing and Associate Experience/Human Resources including Learning and Development;
  • Frank Serina, Chief Risk Officer, leads Loss Prevention, Business Continuity, Physical Security, Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Risk Management, and Compliance;
  • Bob West is the Chief Information Officer responsible for Information Technology, Telecom, Information Security and Strategic Planning/Project Management; and
  • Michael Wilson, who serves as Chief Marketing Officer/Chief Relationship Officer, oversees Marketing, Public Relations, and Relationship Management.

“The Board congratulates the leadership and associates at Members 1st on their unwavering effort of adapting to change. We appreciate the excitement and enthusiasm surrounding the leadership structure. We are proud of our well-recognized brand, the impact we have on the local community and our industry. We are confident that the Credit Union is positioned to do great things and to impact lives in ways we have yet to imagine. We are strong and growing. We are grateful to serve as a volunteer board and work together with the leadership team as we blaze new trails in technology, digital marketing, and an enhanced approach to unparalleled member service,” said Jon Kirssin, Members 1st Board Chairman.