Customer Service Specialist

Website WITF

Do you enjoy working with people and providing top-notch customer service? WITF is looking for a Customer Service Specialist to join our team. In this role, you will work with members of our development and fundraising team to answer questions and provide an amazing customer experience to our audience and donors. Our Customer Service Specialist will also provide administrative support to their colleagues through data entry, responding to customer inquiries, and forwarding customer questions and concerns to the appropriate department. Our Development Team works hard to support WITF’s mission financially through several fundraising campaigns throughout the year. Some evening and weekend work will be required.

The ideal candidate should have a 2+ years of customer service experience or equivalent education and experience along with proficient skills in customer databases and Microsoft Office. Experience in a nonprofit is a plus.

Founded in 1964, WITF is Central Pa.’s public media affiliate broadcasting PBS, NPR, and original programming on television and radio. WITF was founded to be an educational resource to our community, and we continue to do so by providing trusted journalism, thoughtful discussion, and educational experiences through our media and community outreach. We offer full time staff medical, dental, vision, 401(k), and a generous time off package on day one. WITF is an EOE and strives to have a staff that mirrors the community we serve. Diverse candidates are encouraged to apply. If you are interested in joining Central Pa.’s public media affiliate to support our mission of connecting our community to opportunities for learning, apply today!

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