RESERVATION CLERK

Website Hersheypark Camping Resort

This position is responsible for processing Hersheypark Camping Resort reservations over the telephones and selling the concepts of Hershey Entertainment and Resorts.

Candidates should be guest-focused and sales-minded, as they are responsible for driving revenue for the Hershey destination. This position requires a high level of written and verbal communication skills and the ability to work in a fast-paced environment with rapidly changing information and tasks. The ideal candidate has the skills to provide exceptional service and the will to refine their skills through continued coaching.

This is a remote position but the applicants must be able to come into the office to train (Approximately 2 weeks) and in the future team members may be required to report to the physical office location on occasion. Computers, monitors, & necessary equipment are provided and must be picked up by the employee at the physical location in Hershey, PA, upon hire, however the employee must provide their own high speed/broadband internet, equipment. Work must be completed within the state of Pennsylvania.

This is a part time seasonal position that can begin as soon as April/May and can run as late as September. The working schedule will include daytime, evenings, weekends, and holidays based on operational needs.

Job Functions:

Answering the incoming telephone calls via the Navis interface, including providing information and selling guest reservations.
Follow up on afterhours voicemails
Process closing reports in accordance with HE&R standards
Process credit card transactions in accordance with HE&R standards
Attention to detail in reservation processing and accuracy
Provide exceptional customer service, building rapport and making genuine connections with the guests over the telephone
Assist with minor guest challenges. Ability to offer solutions.
Provide feedback regarding processes, guest experiences and areas of ongoing improvement
Maintain positive, professional and safe work environment
Assist guest with all aspects of the booking process including but not limited to; packages, promotions, area activities, events both on property and in the surrounding areas
Understand and clearly communicate policies, site/cabin types and seasonal information pertaining to booking. These topics include but are not limited to Hersheypark hours, shuttle information, rates and availability, pool hours, activities schedules, winter water shut off and any additional information that may pertain to each visit
Participate in Hot Lead and report follow up as well as outbound sales calls
Maintain reservation waiting list with daily call backs
Assist office administration and team leaders with other projects and duties as assigned
Basic Qualifications:

Must be 18 years of age or older
Must have a valid Driver’s License
Must have clear communication skills, both written and verbal, in English
Must have a quiet place to work, free from distractions and background noise
Must be able to provide high speed/broadband internet
Must be able to report to the Hersheypark Camping Resort for training and on occasion once training is complete
Must have evening, weekend & holiday availability
Additional Qualifications:

Minimum of 1 year customer service, hospitality, or sales experience preferred
Ability to identify client needs and concerns over the phone and offer solutions
Excellent problem solving and decision making skills
Strong technical skills including keyboarding skills and PC experience
Professional image representative of the company image
Detail oriented
Ability to multitask
Ability to work under pressure
Ability to adapt to changing circumstances, policies, and information
Working Conditions:

This is a part time seasonal position that can begin as soon as April and end as late as September
Office hours are 7:30 am to 11 pm in the peak season and 7:30 am to 4 pm in the off season
Applicants must be available daytime, evenings, weekends & holidays
Must be able to commit to coming into the office for training
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Hershey Entertainment & Resorts is an Equal Opportunity Employer

To apply for this job please visit careers.hersheyjobs.com.