Website Hershey Entertainment & Resorts

Job Description:

This position is responsible for the transportation of food and beverage items to and from the guests via the room service operation and its related functions.

Job Functions:

Arranging room service carts in a professional and appealing manner; maintaining an adequate amount of room service supplies
A complete knowledge of menu and all related menu items
A complete knowledge of the room service process to be able to direct the guest and answer any questions
An ability to complete fundamental mathematics
An ability to function with the Point of Service System
Ability to handle guest concerns and questions in a thorough and professional manner.
The position is also responsible to complete other duties as assigned by management.

Basic Qualifications:

Must be 18 years of age or older
Valid driver’s license, a condition of continued employment.

Additional Qualifications:

Must demonstrate a capacity to operate the Point of Sale system and complete elementary math functions.
Must be responsible for cash, credit card and room charge handling.
Must demonstrate complete organizational skills both in paperwork and work area.
Must be able to communicate effectively to co-workers and other staff
Must successfully complete TIPS training by passing the required test within the established probationary period.
Working Conditions:

2PM to 1AM; weekends and holidays required.
Must be able to stand, bend, stoop and push up to 40 lbs.
Must be able to work in a safe and professional manner.
May be required to work other shifts based on operational demands.
This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

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