Website Hershey Entertainment & Resorts

Job Description:

This position is responsible for greeting, registering and orienting guests to THE HOTEL HERSHEY.

Job Functions:

Functions include greeting guests upon their arrival; registering guests and confirming room rates
Providing information about the Hotel and other attractions within the company and the area
Maintaining an accurate count of room status and availability
Reserving guest rooms in accordance with special requests
Processing guest room charges
Receiving payments on accounts
Balancing receipts at the end of each shift
Answering telephones
Handling guest questions/concerns/complaints.


Must be at laest 18 years of age or older.
Proven guest relations, problem solving and organizational skills.
Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy.
Professional image representative of company image.

Working Conditions:

Ability to work in a hectic, fast-paced environment.
Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances, and finger dexterity.
Schedule may include 3 p.m. to 11:30 p.m. shifts, 7:00 a.m. to 3:30 p.m. shifts, or noon to 8:30 p.m., including weekends and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

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