FRONT DESK ATTENDANT

Website Hershey Entertainment & Resorts

Job Description:

This position is responsible for greeting, registering and orienting guests to The Hershey Lodge & Convention Center.

This is a part- time year round position. The working schedule for this position may include days, evenings, weekends, and holidays based on operational needs.

Job Duties:

Greeting guests upon their arrival
Registering guests and confirming room rates
Providing information about the Lodge and other attractions within the company and the area
Maintaining an accurate count of room status and availability
Reserving guest rooms in accordance with special requests
Processing guest room charges
Receiving payments on accounts
Balancing receipts at the end of each shift; answering telephones; and handling guest questions/concerns/complaints.
Basic Qualifications:

Must be at least 18 years of age or older.

Additional Qualifications:

Proven guest relations, problem solving and organizational skills.
Ability to work with computerized front office systems, file, compute figures and handle cash with a high degree of accuracy.
Professional image representative of property image.

Working Conditions:

Ability to work in hectic, fast-paced environment.
Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity.
Ability to work a flexible eight-hour shift between the hours of 7:00 a.m. and 11:00 p.m., including weekends and holidays.
Working schedule will include 32-40 hours per week.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

To apply for this job please visit careers.hersheyjobs.com.