Website Hershey Entertainment & Resorts

Job Description:
This position is responsible for taking room service orders, coordinating reservations for The Hershey Lodge restaurants and Room Service.

Job Functions:
•Setting the standard for guest-friendly service
•Monitoring the work of service staff, including servers/runners
•Controlling wage and supply costs
•Maintaining health, safety, and sanitation standards; and maintaining guest service and hospitality standards
•Assisting the Management team in the daily routine of being a lead in the operation
•Answering telephones and explaining menus, reservations procedures, etc
•Accurately entering guest checks into the point of sale system
•Recording dining reservations
•Inspecting room service area, equipment and vehicles for cleanliness and proper maintenance
•Completing opening and closing responsibilities, including cash control, settlement of guest charges, and accountability for financial assets.

Basic Qualifications:
•Must be at least 18 years of age or older.

Additional Qualifications:
•High school diploma or equivalent preferred.
•Proven guest relations, problem solving and organization skills.
•Ability to operate a point-of-sale register and calculator, perform mathematical computations, and handle cash.
•Professional image representative of property image.

Working Conditions:
•Physical requirements include walking, standing, bending, stooping, pushing, lifting up to 20 pounds, finger dexterity and communicating clearly.
•Schedule will vary according to operating needs, Available Mornings/Afternoons/Evenings
•Hours include days, evenings, weekends, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

To apply for this job please visit careers.hersheyjobs.com.