Website Hershey Entertainment & Resorts
Job Description: Become a part of the team of the Hershey Lodge, where you’ll find 665 well-appointed guest rooms and deluxe suites. Reflecting the already warm and gracious interior of the lobby, each guest room features chocolate-themed decor and artwork. With a relaxed atmosphere and sweet reminders everywhere you look. As the Front Desk Attendant you will have the pleasure of greeting our valued guests upon their arrival, creating a warm, enthusiastic and positive start to their stay. Job Functions: Greeting guests upon their arrival Giving personal attention to guest in order to exceed their expectations Registering guests and confirming room rates Providing information about the Lodge and other attractions within the company and the area Maintaining an accurate count of room status and availability Reserving guest rooms in accordance with special requests Processing guest room charges Receiving payments on accounts Balancing receipts at the end of each shifts Create 100% guest satisfaction by providing optimum service at all times Answering telephones; and handling guest questions/concerns/complaints Basic Qualifications: Must be at least 18 years of age High school diploma or GED equivalent 2 years of customer service experience Additional Qualifications: Proven guest relations, problem solving and organizational skills Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy Professional image representative of company image Working Conditions: Ability to work in hectic, fast-paced environment Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and 12:00 a.m. including weekends and holidays Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment & Resorts is an Equal Opportunity Employer
To apply for this job please visit careers.hersheyjobs.com.