Front Desk Attendant, FT – Hershey Lodge

Website Hershey Entertainment & Resorts

Hershey Entertainment & Resorts

Full-time

Hershey Lodge

All applicants must apply online

Job Description:

Become a part of the team of the Hershey Lodge, where you’ll find 665 well-appointed guest rooms and deluxe suites. Reflecting the already warm and gracious interior of the lobby, each guest room features chocolate-themed decor and artwork. With a relaxed atmosphere and sweet reminders everywhere you look. As the Front Desk Attendant you will have the pleasure of greeting our valued guests upon their arrival, creating a warm, enthusiastic and positive start to their stay.

Job Functions:

Greeting guests upon their arrival
Giving personal attention to guest in order to exceed their expectations
Registering guests and confirming room rates
Providing information about the Lodge and other attractions within the company and the area
Maintaining an accurate count of room status and availability
Reserving guest rooms in accordance with special requests
Processing guest room charges
Receiving payments on accounts
Balancing receipts at the end of each shifts
Create 100% guest satisfaction by providing optimum service at all times
Answering telephones; and handling guest questions/concerns/complaints

Job Requirement:

Basic Qualifications:

Must be at least 18 years of age
High school diploma or GED equivalent
2 years of customer service experience
Additional Qualifications:

Proven guest relations, problem solving and organizational skills
Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy
Professional image representative of company image
Working Conditions:

Ability to work in hectic, fast-paced environment
Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity
Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and 12:00 a.m. including weekends and holidays

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

To apply for this job please visit careers.hersheyjobs.com.