• Full Time
  • Hershey

Website Hershey Entertainment & Resorts

Job Description:

This position is responsible for responding to all internal and external calls received through The Hershey Lodge’s main switchboard.

This position will report to the Guest Services Manager for The Hershey Lodge.

Job Functions:

Transferring calls to the appropriate destination
Accepting requests for and placing wake-up calls at the designated times
Accepting and delivering accurate messages
Monitoring the heat/smoke detector panel
Activating emergency response procedures when necessary
Monitoring two-way radio communication with security/engineering, and guest service staffs
Handling and following up on evening calls for the Housekeeping Department; and employing the paging system to locate staff.
Handling and packaging all resort packages including Hersheypark, Hershey Gardens, and Hershey Story admission tickets.
Texting guest room numbers on the wait list.

Basic Qualifications:

Must be 18 years of age or older.
Must have a high school diploma or equivalent.

Additional Qualifications:

Demonstrated courtesy, clarity of speech and good judgment.
Proven employee/guest relations, communication, problem solving and organization skills.
Basic keyboarding skills and ability to type 35 wpm.
Ability to work with minimal supervision.
Professional image representative of property image.

Working Conditions:

Physical requirements including sitting (up to 100% of the shift), hearing, speaking clearly and finger dexterity.
Ability to work flexible eight-hour schedule between the hours of 6:30 a.m. and 11:30 p.m., as required by business levels, including weekends and holidays.

Nothing in this job description restricts management’s right to assign or reassign tasks at any time

Hershey Entertainment & Resorts is an Equal Opportunity Employer

To apply for this job please visit careers.hersheyjobs.com.