Website Hershey Entertainment and Resorts

The Hotel Retail Department is the perfect place to build skills for your future career! While working as a Store Lead, you will develop valuable skills in customer service and retail operations. These skills are great resume builders that can be used in everyday life and when applying for a future job. Store Leads are given opportunities to learn about all aspects of the retail operations including merchandising, logistics of stock delivery, and store inventory management.

The Retail Store Lead will oversee the operations of Signatures gift shop at The Hotel Hershey to achieve the department’s goals for the year. This position is an all year round position and requires a high level of independence.

Job Functions:

In addition to the job functions mentioned below, other job duties may be assigned based upon operational need.

Provide exceptional guest service through the proper training of new team members within your assigned store location
Resolve immediate guest concerns, investigate, and provide recommendations to store leadership to correct and prevent reoccurring guest service issues
Identify safety and maintenance related issues and relay these concerns to store leadership to ensure they are addressed
Maintain store layout and provide feedback on the product assortment within the retail location by understanding the needs of our guests
Assist in placing orders and other inventory management tasks including mark-outs as needed
Fill in as front-line team member as needed, assisting in other Hotel retail locations as the business warrants
Help design and execute the Hotel basket program
Maintain rapport with Front Desk and answer guest inquiries, in person and over the phone in a timely manner.
Basic Qualifications:

Must be at least 18 years of age or older on the date of applying
Must be able to work all year round.
Additional Qualifications:

One year of retail/customer service experience preferred
Proven guest relations, problem solving, task management skills, and organizational skills
Professional and effective communication skills
Must have reliable transportation to and from work for your scheduled shifts
Must be able to speak, write, and understand English
Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
Working Conditions:

Must be able to work a minimum of 32 hours per week between the hours of 8am-10pm.
Ability to work in a fast-paced.
Ability to work a flexible schedule including, days, evenings, weekends and holidays
Physical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 60 lbs., finger dexterity and communicating
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

To apply for this job please visit careers.hersheyjobs.com.