Website Hershey Entertainment and Resorts Hershey Entertainment and Resorts

Hershey Entertainment and Resorts

This position is responsible for high guest contact in a customer service oriented telephone sales role. The representative will provide accurate information regarding the Hersheypark Group Sales programs along with general information for the destination.

Job Functions
(Items marked with an asterisk are essential functions of this position):

Answer inbound calls for Hersheypark Group Sales. Assist potential customers by providing accurate information regarding Hersheypark Group Sales programs as well as Destination Hershey.*
Conduct outbound sales calls to prospective customers. Follow up on online inquiries to provide information on pricing, payments, ticketing, etc.*
Maintain up to date knowledge and provide accurate information regarding Hersheypark Group Sales programs as well as Destination Hershey.*
Build rapport with clients and offer recommendations. Understand client needs and make recommendations based on client feedback.*
Facilitate inbound sales leads for nonprofit and corporate groups*
Process Hersheypark Group Sales Orders and work with internal partners to ensure successfully delivery of product.*
Perform general office duties to include, filing, sorting, mailing, and other duties as needed.*
Provide assistance to our finance team.
Perform other duties as assigned.
Basic Qualifications:

Minimum of 1 years of related experience
Industry Experience – Hospitality/Tourism, Amusement Park, Sales/Marketing/Public Relations, Retail
Completion of high school or GED
18 years of age or older
Additional Qualifications:

Skilled in the use of Microsoft Office applications, including Excel and Word
Physical Demands & Working Conditions:

While performing the duties of this job, the employee is required to:
Reaching Forward Occasional (<33%)
Lifting Occasional (67%)
Hand/Eye Coordination Constant (>67%)
Bending Occasional (67%)
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
This job regularly requires verbal communication of detailed information to others either by phone or in person.
Must be able to speak and read the English language.
Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
Proficient working with details on a daily basis for prolonged periods of time.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

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