Website Hershey Entertainment and Resorts

Job Description:

This posting was intended for Catering. Please review catering information before interviewing.

This position is responsible for leading and supervising staff and maintaining the operation of a HERSHEYPARK Food & Beverage Concession location during scheduled shifts. The position will be responsible for operating and supervising a concession location and will work directly with the Team Leaders at the location and will report up through the Concessions Area Supervisors. The position will oversee the daily operations relating to employee staffing, revenue operations and overall general concession location operations. The primary working time frame for the position revolves around the HERSHEYPARK season to include Spring, Summer and Fall seasonal operations. This position may also assist at other Hershey Entertainment Complex locations on an as needed basis (HERSHEYPARK Arena, HERSHEYPARK Stadium, GIANT Center, and Hershey Theatre).

Job Functions:

Training and supervising employees to ensure that they are capable of interacting appropriately with guests, and that they have the information needed to answer guest questions
Overseeing and training staff on proper register and cash handling procedures and reporting issues with money bag/loan box variances as they arise
Placing employees for their location at appropriate positions and ensuring that employees have the proper breaks, supplies and other operational items needed throughout their shifts
Ensuring strict adherence to Child Labor Laws, and reporting any potential violations to their direct Area Supervisors
Making sure that their location is open and then closes at the proper times established by business needs along with guidance from the supervisory/management team
Monitoring stand appearance and operations (inside and outside); including the condiment and seating areas to ensure cleanliness and organization
Monitoring food preparation and portion controls; including adherence to food safety standards and ensuring quality product in line with federal, state and company laws and policies
Maintaining appropriate food production levels based on projected business and weather on a daily basis
Maintaining equipment properly, and reporting problems with equipment to the appropriate supervisor and or maintenance staff during operations so that problems are corrected
Handling both guest compliments and complaints, and be able to answer guest questions or to direct them to the appropriate source of information
Analyze daily product and supply levels to anticipate inventory concerns and shortages while providing accurate inventory counts
Performing other job related assignments and tasks as assigned

Basic Qualifications:

Must be 16 years of age or older on the date of applying

Additional Qualifications:

Must be certified or be able to pass an alcohol service class if 18 or older and working in a location that serves alcohol (RAMP Training – will be provided)
Must be able to clearly communicate, read and write in English
Must have reliable, steady transportation to and from work
Must be self-motivated to complete tasks and be able to multitask while prioritizing job tasks and assignments
Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Working Conditions:

Must be able to work a flexible schedule that includes Monday through Sunday (including Holidays) with shifts starting as early as 7am and ending as late as 1am, and must be able to work a minimum of two (2) weekends (Saturday and Sundays) each month
Must be able to work a minimum of five (5) days and at least 40 hours per week (including shifts in excess of 8 hours) during May, June, July and August
Continuous employment from September to December is appreciated and shoulder season availability will be considered by management when considering applicants for promotion
Physical requirements include standing (for periods up to at least 8 hours at a time), walking (including up and down stairs), bending and repeated lifting (up to 20 pounds without assistance)
Regular outside work in various weather conditions is required (including, hot, cold, rain, snow and other inclement weather)
Employee must provide proper footwear (black non-skid / non-slip sneakers)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

To apply for this job please visit