Website Hershey Entertainment and Resorts

This position is responsible for providing friendly, efficient, courteous service to all guests within the retail shops at Hershey Lodge.

This is a part-time year round position. The schedule for this position is based on operational need and may include days, evenings, weekends and holidays.

Job Functions:

Greeting guests
Entering sales into POS system
Handling all cash, credit card, and room charge transactions
Performing shop opening and closing duties
Exhibiting thorough product knowledge and upselling techniques to guests
Answering telephone in a professional manner
Completing requisitions for merchandise
Inspecting merchandise to insure quality prior to sale
Following safety and cleanliness standards
Communicating special requests to the manager; and performing other duties as assigned.
Basic Qualifications:

Must be 18 years of age or older.
Additional Qualifications:

Exceptional guest service and organization skills.
Ability to handle cash transactions and learn point-of-sale system.
Ability to speak, read, and write English.
Ability to work independently and display leadership qualities, including initiative.
Professional image representative of property image.
Working Conditions:

Physical requirements include standing at least 95% of the shift, communicating clearly, walking, bending, and pushing and lifting up to 35 pounds.
Schedule will rotate to cover hours of operation between 7:00 a.m. and 10:00 p.m., including weekends and holidays.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

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