Front Desk Coordinator

Website Hershey Entertainment and Resorts

This position is responsible for coordinating an organized, efficient operation at the Hershey Lodge.

The Front Desk Coordinator will provide supervisory support to the Front Office & Guest Services department at the Hershey Lodge.

Job Functions:

Supervise the day to day operation of guest registration and the checkout process.
Coordinating scheduling & delegating assignments to Front Office team members as needed.
Coordinating room inventory daily through blocking rooms efficiently and continuously monitoring room status and overbook levels.
Answering and providing resolution to post-stay billing questions.
Disseminating information daily to team members throughout the Department.
Assisting in establishing and executing a daily sell strategy.
Onboarding and providing continuous training to employees in all areas of the Department.
Ensuring excellent guest services through resolving guest opportunities promptly and executing special requests.
Basic Qualifications:

18 years of age or older
Must have a valid driver’s license
High School Degree or Equivalent
1 year experience in front office or night audit position
Additional Qualifications:

Familiarity with computerized Front Office Systems policies and procedures
Keyboarding skills and PC familiarity
Proven leadership experience
Proven guest/employee relations, problem solving and organizational skills
Must present professional image appropriate to the Hershey Lodge standards
Must have ability to work independently and use good judgment
must be able to perform multiple tasks at once and establish priorities
Working Conditions:

Physical requirements include standing up to 45% of the shift, walking, finger dexterity, hand/eye coordination, bending, stooping, the visual ability to perform detailed work at close distance, hearing and speaking.
Shift Varies – Hours between 7am to 11pm. Weekends, holidays, and overtime may be required.
Must also oversee the closing of the accounting period which occurs every 4-5 weeks on Sundays.
Nothing in this job description restricts management’s right to assign or reassign tasks at any time

Hershey Entertainment & Resorts is an Equal Opportunity Employer

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