Website Hershey Entertainment and Resorts
The purpose of the food and beverage supervisor is to provide first level supervision and operational support to an assigned F&B area within Hersheypark.
Job Functions (Items marked with an asterisk are essential functions of this position):
Supervise and facilitate F&B operations for assigned area(s) of responsibility. Monitor team members in assigned area of responsibility and see to the proper execution of F&B standards for food preparation and guest satisfaction.*
Provide on the spot training, coaching, leadership, and instruction to F&B team members.*
Maintain knowledge of F&B offerings at multiple outlets throughout the Entertainment Complex. Demonstrate correct service standards and fill-in as needed to assist operations.*
Monitor daily financial results and report issues and concerns to the area manager. Control expenses through effective staffing, waste monitoring, and resource management.*
Provide hands-on training to employees in order to maintain consistent service standards in support of the Hersheypark brand. Assist in onboarding new F&B team members.*
Provide first line support to guests with issues or concerns. Escalate guest concerns as needed.*
Assist in seasonal event set-ups and other themed projects as needed.*
Perform other duties as assigned.
Minimum of 2 years of related experience.
Industry Experience – Amusement Park
Industry Experience – Food & Beverage
18 years of age or older.
Post-Employment – RAMP
Post-Employment – ServSafe
Must have a valid Drivers’ License
Completion of high school or GED
Physical Demands & Working Conditions
While performing the duties of this job, the employee is required to:
Climbing Ladders Occasional (<33%)
Reaching Forward Frequent (34-66%)
Climbing Stairs Occasional (<33%) (ft maximum height)
Lifting Occasional (67%)
Stooping Frequent (34-66%)
Bending Frequent (34-66%)
Sitting Occasional (67%)
Walking Frequent (34-66%)
This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
Must be able to speak and read the English language.
Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
The position is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The position is subject to both environmental conditions. Activities occur inside and outside.
The position is subject to outside environmental conditions. No effective protection from the weather.
The position is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
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