System Support Engineer

Website Abel Personnel Abel Personnel

A Family Owned Staffing Agency since 1969!

Harrisburg Company currently seeking to hire a System Support Engineer to become an integral part of the development team!
Salary $50K to $70K DOE
Overall objective: Performs functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs in support of Video Systems and Local Office. Analyzes, installs, acquires, modifies and supports operating systems, databases, utilities’ software and/or software related to the video systems. Plans, conducts and directs the analysis of business problems to be solved with automated systems.
Responsibilities of System Support Engineer
Works independently and is the primary contact with development and IT services.
Consults with management and staff regarding development, testing and installation problems or malfunctions and recommends solutions
Responds where standard procedures have failed in isolating or fixing an issue
Provides recommendations regarding hardware and systems software.
Ensures data integrity by evaluating, implementing and managing appropriate software and hardware solutions.
Understands the relationships of software products and provides operational support.
Assists testing efforts by assuring system and data integrity prior to implementations.
Maintains testing environment with up-to-date production database data as needed.
Provides after hours support as required
Provide third tier client support as escalated from Helpdesk or IT Technicians
Ensure that all requirements of audit are maintained and followed.
Schedule 8:30-5 with on call duties as required
QA Specific Responsibilities
Organizes, designs plans, directs, and assists in all the activites required for the test effort
Develops test plans and supporting test documentation
Directs and assists with test case execution, verifying the video system software performs as required
Secures, organizes, and maintains test environments
Assist in coordinating, preparing, and presenting video system software to the client
Participates in meetings for both the project and client
Applies principles and techniques to evaluate systems during development
Records, reports, and tracks defects to accurately depict the status of the system
System Administration Specific Responsibilities
Organizes, designs plan, directs, and assists in all the activities required for maintenance support.
Directs and assists with the maintenance and administration of the systems and servers
Assists with the installation, configuration and maintainance of the operating system environment.
Performs system software upgrades to operating systems
Schedules and performs necessary hardware installations and upgrades.
Utilizes ticketing software for planned and unplanned outages and system maintenance.
Assist with workstation and server administration setups.
Monitors and tunes the video systems to achieve optimum performance levels.
Develops and promotes standard operating procedures.
Understanding of database backup/recovery procedures and develops backup scripts.
Analyzes database performance statistics and performs required tuning activities to optimize database performance.
Utilizes third party applications to perform database and software trend analysis.
Writes scripts, queries, and maintains operational menu items to assist operations in acquiring system information and database records.
Conducts routine hardware and software audits to ensure compliance with established standards, policies and configuration guidelines.
Develops and maintains system metrics for all host systems.

Requirements of System Support Engineer
A four year college degree in a technical field, preferably computer science.
Current Linux certifications
3-5 years demonstrable experience, or 5-7 years demonstrable experience without a degree (knowledge test given during interview)
Essential special training requirements
Strong understanding of the development cycle
Strong Linux operating system experience
Strong Windows operating system experience
Working knowledge of DB2 and SQL queries
Clearances Must pass a company initiated criminal history background check, must pass an FBI like background check for obtaining a Gaming License

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